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It turned out that my battery was part of a problematic batch and as such I was entitled to a brand new battery (it costs $159 otherwise). Guess what? Rachel popped my battery out of the laptop and placed in a different one to check it out.
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In fact, after little more than a year, its health was so bad that my Mac would shutdown in a couple of minutes if not connected to a power outlet. In particular, I casually mentioned that I had to replace the MagSafe because it melted and how the battery health became rather low in the span of just a few months.
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We started talking about the possibility of getting the optical drive fixed and how much would it cost me.Īs we neared the end of exploring the possible solutions to my computer’s issue, I calmly mentioned in chit-chat, how I was somewhat disappointed that my first MacBook Pro gave a number of problems in its short life span. This makes a simple “use a restore CD” operation much harder because it requires convincing my Mac, with a blank display, that another CD device should be used to boot and restore the firmware (in this particular case a MacBook connected via Firewire).ĭespite the fact that my laptop has outlived its warranty and doesn’t have Apple Care, I was never made feel like I was wasting their time, and the Genius definitely attempted as many approaches as possible to get the screen to work again. Part of the reason why my laptop was hard to fix was that its internal optical drive doesn’t work. While she didn’t really need to ask, it was a nice thing to do on her part.
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It was a hard nut to crack though, so she asked if it would be OK for her to help another customer while my computer was doing some processing. Rachel, the Genius assigned to my case, was very empathic and friendly, and in the 40 minutes I was there, she pretty much tried everything possible to get my laptop back on its feet. I was asked to wait and sit at the bar, but I don’t think it was more than a couple of minutes before my turn came along. When I arrived at the store with my laptop, I was greeted by a couple of happy folks and then directed towards the Genius Bar. The reservation process was done online quickly and easily. Luckily for me, they opened a new store in Toronto at the Fairview Mall, which happens to be within walking distance from my apartment. Some people managed to resolve what seemed to be a similar issue with a Firmware Restore CD (but a second Mac is required to burn such a disk).Īfter way too much tinkering, I decided it was time to schedule an appointment at the Apple Store. After researching the issue online, I ended up trying many possible solutions all to no avail. It would boot, greet me with a chime and I could even login and adjust the volume, all without seeing a thing. Following what I assume was an unsuccessful firmware upgrade, my laptop stopped displaying anything on its LCD. Upgrades major version two or three times in a decade, occasionally more/less.Two days ago my MacBook Pro’s screen turned black.
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Unless you install the OS, it always has a lot of bloatware.
Few useful applications pre-installed.Installs programs via GUI by default (slow).Most products/services are designed for this platform.Most servers use some variation of this platform.Typically upgrades major version every 1 or 2 years, occasionally less.Some useful applications pre-installed with minimal bloatware, if any.Typically installs programs via CLI by default (fast).Has a dozen Photoshop alternatives, but no Photoshop.Has a “sink or swim” learning curve (aka not typical-user friendly).Most things are open source (aka free-for-developers).Not large portion of Web servers use this platform, but it is closely related to the most commonly used platform.
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